Blog
Member experience, written by people who ran a club.
Practical writing on member feedback, service standards and club operations — for general managers, F&B directors and committees.
-
Data Without Insight Is Just Noise
If data alone solved the member-experience problem, it would already be solved.
Read the article → -
Your team are your greatest asset
The service a member receives is a lagging indicator of staff experience. Why annual staff surveys miss what changes weekly in private golf and country clubs.
Read the article → -
Great member experiences start with great teams
Behind every great member experience is a motivated team. How staff engagement, recognition and accountability shape service in private golf and country clubs.
Read the article → -
Why annual member satisfaction surveys fail private clubs
Annual member surveys tell a club how members felt months ago. Here's what post-visit member feedback changes for private golf and country clubs.
Read the article →